Shipping Policy
Last Updated: June 2026
Thank you for shopping with Vitrika. We are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our shipping procedures, delivery timelines, and related information.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, sales events, or promotional periods, processing times may be slightly extended.
Shipping Coverage
Vitrika currently delivers across most locations in India.
Delivery availability may vary depending on courier service coverage and local regulations.
Estimated Delivery Time
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–7 Business Days |
| Tier 2 & Tier 3 Cities | 5–10 Business Days |
| Remote Areas | 7–15 Business Days |
Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- Vitrika may offer free shipping promotions on selected products or order values from time to time.
- Additional charges may apply for certain remote locations.
Order Tracking
Once your order has been shipped, you will receive:
- Order Confirmation
- Shipping Confirmation
- Tracking Information (if available)
You can track your shipment using the tracking details provided via email, SMS, or your account dashboard.
Delivery Attempts
Our courier partners may make multiple delivery attempts.
If delivery fails due to:
- Incorrect address
- Incorrect phone number
- Customer unavailability
the shipment may be returned to us. Additional shipping charges may apply for re-dispatching the order.
Delayed Deliveries
While we strive to deliver orders within the estimated timeframe, delays may occur due to:
- Weather conditions
- Natural disasters
- Government restrictions
- Logistics disruptions
- Public holidays
- High order volumes
Vitrika is not liable for delays caused by factors beyond our reasonable control.
Damaged or Missing Items
If you receive:
- A damaged product
- An incorrect product
- A package with missing items
please contact our customer support within 48 hours of delivery with clear photos and order details for assistance.
Undeliverable Packages
Orders returned to Vitrika due to incorrect delivery information or repeated failed delivery attempts may be cancelled. Refunds, if applicable, will be processed after deducting shipping and handling charges.
International Shipping
Currently, Vitrika primarily serves customers within India. International shipping availability, if offered, will be displayed during checkout.
Contact Us
For shipping-related questions or assistance, please contact us:
Vitrika
Email: support@vitrika.com
Website: www.vitrika.com
