Return & Refund Policy
Last Updated: June 2026
At Vitrika, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully to understand the conditions for returns, replacements, and refunds.
Eligibility for Returns
You may request a return or replacement if:
- The product is damaged upon delivery.
- The product received is incorrect or different from the item ordered.
- The product has a manufacturing defect.
- The item is missing parts or accessories.
To be eligible for a return:
- The request must be raised within 7 days of receiving the order.
- The product must be unused, unwashed, and in its original condition.
- The product must be returned with original packaging, tags, labels, invoices, and accessories.
- Products showing signs of use, damage caused by the customer, or missing original packaging may not be eligible for return.
Non-Returnable Items
The following products are generally not eligible for return or refund unless damaged or defective upon delivery:
- Personal care and beauty products
- Cosmetics and skincare items
- Innerwear and hygiene-related products
- Customized or personalized products
- Gift cards and promotional items
- Products marked as “Non-Returnable” on the product page
Return Process
To initiate a return:
- Contact our customer support team.
- Provide your order number and details of the issue.
- Share clear photos or videos of the product, if requested.
- Our team will review your request and provide further instructions.
Approved return requests may be eligible for pickup service depending on the delivery location. In some cases, customers may be required to self-ship the product.
Replacement Policy
If your product is:
- Damaged during transit
- Defective
- Incorrectly delivered
we may offer a replacement subject to product availability.
If the replacement item is unavailable, a refund may be processed as per this policy.
Refund Policy
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund request.
If approved, refunds will be processed to the original payment method.
Refund Processing Time
| Payment Method | Estimated Refund Time |
|---|---|
| UPI | 3–7 Business Days |
| Debit/Credit Card | 5–10 Business Days |
| Net Banking | 5–10 Business Days |
| Wallet Payments | 3–7 Business Days |
Actual refund timelines may vary depending on your bank or payment provider.
Shipping Charges
- Original shipping charges are generally non-refundable unless the return is due to our error.
- If a return request is rejected after inspection, return shipping charges may apply.
- For approved defective or incorrect product returns, return shipping costs may be borne by Vitrika.
Cancellation Policy
Before Shipment
Orders may be cancelled before shipment confirmation and a full refund will be issued.
After Shipment
Orders that have already been shipped cannot usually be cancelled and will be subject to the return process after delivery.
Fraudulent or Excessive Returns
Vitrika reserves the right to refuse returns, replacements, or refunds if:
- The return request is found to be fraudulent.
- Products are returned in used or damaged condition caused by the customer.
- There is repeated misuse of the return policy.
Contact Us
For return, replacement, or refund assistance, please contact:
Vitrika
Email: support@vitrika.com
Website: www.vitrika.com
